Jeremy Heath
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Total activity28
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Last activity
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Activity overview
Latest activity by Jeremy Heath-
Jeremy Heath commented,
@... That makes sense overall thanks.Can I suggest then that where the extensions part is in support, we have a jumplink to webhooks so we can find it easily?
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Jeremy Heath commented,
Allowlist/Blocklist maybe? Settings/Customers
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Jeremy Heath commented,
With the help of the support desk we traced this to changes in Zendesk that were to correct earlier issues the correct code that works should be Good{% assign hour= 'now' | date:'%k' | plus: 0 %} ...
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Jeremy Heath commented,
@Graeme Carmichael I've used this for a while from a Macro and it has been fine, but lately it has been adding extra spaces between the Good >Morning> Name part. I've not changed anything, here is ...
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Jeremy Heath commented,
Hi @... For the company I work for we are very hot on documentation. In the company OneDrive I have created a complete set of folders that deal with everything Zen related. From the PDFs they send...
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Jeremy Heath created a post,
Tips for Tags ( Usage and Overall Planning ) + a few general thoughts
Tags are a very useful part of Zendesk. Obviously, you will need the correct Zendesk package to use them. Speak to your Zendesk Rep if you want to try them and do not have the correct package. High...
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Jeremy Heath commented,
Is there a way to get the total figure inside the metric so it says 24 Tickets for e.g. ? As you can see this looks rubbish unless im doing something wrong
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Jeremy Heath created a post,
No Data error message in Explore, Can we change it?
Ok the error message we get when no data available If for example i am producing a report for a customer that shows how many SLA were breached and the answer is 0 then im stuck with this error mess...
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Jeremy Heath commented,
@Celia Especiallywhen you have a wide screen monitor 2560 x 1440 it looks daft
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Jeremy Heath commented,
The width of the sections should auto stretch so that you can fit bigger titles in Or allow us to drag them longer like in excel This would be a big help if they could change it