Remy Alves

I completely agree with all the above.
Extensive webhook capabilities should be a basic feature for a tool like Zendesk.

It seems possible now to do some "webhook" with target, but each have to be manually set-up, so we would have to guide our customer on this integration, which is a complex, time-consuming and error prone way of doing it.

Would be great to have something similar to Intercom, for example. We just added a button "connect with intercom", and when it's clicked and the user validate the permission we ask, everything is connected, the webhooks are installed on their account, we get an access token, etc.
We need a similar plug-and-play webhook system.