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동현 이

Joined Apr 15, 2021

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Last activity Nov 19, 2024

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ACTIVITY OVERVIEW

Latest activity by 동현 이

동현 이 commented,

CommentGeneral questions about live chat

hi, what if I'm not in the situation where I cannot migrate to Messaging?

 

How can I count the actual dropped chats?

View comment · Posted Nov 19, 2024 · 동현 이

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동현 이 commented,

CommentZendesk messaging

Jahn 

 

I am conducting a project where this messaging trigger needs to send the message to the unserved custmers only.

Just like WENDY YELSIK and Dean Cuthbert's cases.

Would there be a function to recognize the customers are served even after trigger has been fired?

View comment · Posted Oct 22, 2024 · 동현 이

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동현 이 commented,

Community comment Developer - Zendesk Apps Framework (ZAF)

Hello Greg Katechis 

 

As 김소라 mentioned above, the issue is not resolved yet. 

Are there any updates?

 

Thanks for your assistance.

 

Donghyun

View comment · Posted May 07, 2024 · 동현 이

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동현 이 commented,

CommentSetting up Zendesk Chat

I would also like to know how to turn this off.

I do not wish to send the chat transcript to the end-users. 

View comment · Posted Jul 11, 2022 · 동현 이

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동현 이 commented,

Community comment Feedback - Ticketing system (Support)

Hi @...,

Yes. I tried adding the channel ID as a whole address https://youtube.com/user/farland001
and just adding farland001 to the channel ID.

However, the ticket did not create in my Zendesk instance. 

I created a view just for youtube channel with the following condition:

Status - New

Channel - Utickets

 

Am I doing something wrong here? 

 

Appreciate your support.

View comment · Posted Feb 18, 2021 · 동현 이

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동현 이 commented,

Community comment Feedback - Ticketing system (Support)

Hello, @...

Thanks for your comment.

I did, however, it did not work on my end.

Would there be any guidance regarding U-ticket integration? 

I followed all the steps from the 'how to install'

 

Regards,

 

Donghyun

 

 

 

View comment · Posted Feb 17, 2021 · 동현 이

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동현 이 commented,

Community comment Feedback - Ticketing system (Support)

Youtube is a key SNS these days.

Companies are creating their own Youtube channel and communicate through Youtube videos.

I think this feature is necessary.

Perhaps develop it under the category of 'channel'? and receive it as a ticket?

Please update if there's a plan to develop!

 

View comment · Posted Feb 17, 2021 · 동현 이

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