Amanda Gunn

1. Community
2. Zendesk Suite Q&A

How can I remove this tab from showing in the help center when users are on their activities page? Cannot find location in code

• Amanda Gunn
• Created November 01, 2023 14:31
• 2 followers
• 1 comment
• 0 votes

1. Community
2. Zendesk Suite Q&A

Hello, I am seeing that there is supposed to be some kind of suppression occurring with the email user > requester and cc, but I don't see this to be the case. All our end users comment on tickets ...

• Amanda Gunn
• Created June 19, 2023 15:41
• 6 followers
• 1 comment
• 0 votes

1. Community
2. Feedback - Reporting and analytics (Explore)

Hello I need help creating a report where I can see the timestamp a ticket went to a status of Pending and ONLY the first time. Here is a screenshot of what I have so far. I got the time stamp prod...

• Amanda Gunn
• Created December 05, 2022 18:28
• 4 followers
• 3 comments
• 1 vote

1. Community
2. Zendesk Suite Q&A

Hello, Is there  a creative solution, workaround for the following use case? Agent is in Groups: Group 1 Group 2 Group 3   Agent is a Talk agent, but only for calls routing to Group 1 and 2. Agent ...

• Amanda Gunn
• Created August 27, 2021 16:23
• 2 followers
• 1 comment
• 1 vote