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Ash
Joined Apr 15, 2021
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Last activity Dec 29, 2023
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Latest activity by Ash
Ash created a post,
Is it possible to change the order in which End-users see comments for their tickets in "My activities" page.
I want to change it, so the most recent comment is on the top.
Is it also possible to change where the exact date and time is displayed on the comments rather than "2 months ago"
Posted Aug 22, 2022 · Ash
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Ash commented,
I am happy to see this code worked for so many of you.
Please feel free to contact me if you need any free advice on a solution.
View comment · Posted Aug 12, 2021 · Ash
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Ash commented,
I wrote this solution. Maybe this can help.
View comment · Posted May 12, 2021 · Ash
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Ash commented,
Hello,
My feedback would be:
- Provide ongoing Production to Sandbox Sync
- Make two sandboxes a standard for all enterprise -Dev sanbox - Test sanbox
- Dev sandbox will be used for dev work to design new solutions.
- Test sandbox will be used for testing and UAT before moving stuff to production.
- Sync - Production to sandbox and sandbox to production on demand.
View comment · Posted May 10, 2021 · Ash
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Ash commented,
@... Thank you,
And yes, you need basic authentication either via API token or admin credentials to do anything with external targets.
Sorry, I assumed everyone knew that.
View comment · Posted Dec 10, 2020 · Ash
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Ash commented,
Hi Alex,
Can you explain what you mean by "doesn't seem to be working"?
You can also check if the trigger is even firing.
If it is then check if the external target is working-check if API logs have any errors.
Let me know.
View comment · Posted Dec 08, 2020 · Ash
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Ash commented,
You can ignore that error message, the JSON target is trying to validate your code as JavaScript rather than Liquid.
View comment · Posted Dec 08, 2020 · Ash
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Ash commented,
This workflow i designed works for us.
View comment · Posted Dec 02, 2020 · Ash
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Ash created a post,
To tag new tickets with a tags when they have attachments.
Use Case :
You can then use this tag to filter tickets with attachments to one view while other with no attachments to another view.
There can be other use cases too.
Steps:
1. Enable API access type (see screenshot)
Password Access item 3 on the screenshot above - if you want to use username and password for your API auth only.
For token select item 4 on the screenshot - if you are going to generate API token in zendesk and use that.
You don't have to enable both but one will do.
2.Create target extension > HTTP
Title : Update Tags
URL : https://domain.zendesk.com/api/v2/tickets/update_many.json?ids={{ticket.id}}
Method PUT
Content Type JSON
Make sure your external target uses Basic auth. either via API token or admin credentials.
3.Create Trigger
SET-Check for Attachments
Condition - Ticket is created
Action - Notify Target : Update Tags
JSON Body :
{"ticket":
{% for comment in ticket.public_comments offset:0 limit:1 %}
{% if comment.attachments.size > 0 %}
{"additional_tags":["attachments_yes"]}
{% else %}
{"additional_tags":["attachments_no"]}
{% endif %}
{% endfor %}
}
above code checks the comment for attachments, if attachments more than 0 than it tags the ticket with "attachments_yes"
or else it will tag as "attachment_no"
NOTE: You will see the following error-
You can ignore that error message, the JSON target is trying to validate your code as JavaScript rather than Liquid.
I tested this and it works for all new tickets
If this was helpful please upvote this and feel free to drop me a line on Linkedin.
Posted Dec 02, 2020 · Ash
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Ash commented,
@... - Thanks for this great info, But now i seem to be having the same issue as @... above.
See his post here
Thanks
Ash
View comment · Posted Jan 29, 2020 · Ash
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