Ash
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Total activity18
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Last activity
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Activity overview
Latest activity by Ash-
Ash created a post,
Change the order comments inside of tickets in end-user view
AnsweredIs it possible to change the order in which End-users see comments for their tickets in "My activities" page. I want to change it, so the most recent comment is on the top. Is it also possible to ...
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Ash commented,
I am happy to see this code worked for so many of you. Please feel free to contact me if you need any free advice on a solution.
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Ash commented,
I wrote this solution. Maybe this can help. https://support.zendesk.com/hc/en-us/community/posts/360052619713-Add-a-Tag-to-a-New-ticket-if-attachment-is-present
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Ash commented,
Hello, My feedback would be: Provide ongoing Production to Sandbox Sync Make two sandboxes a standard for all enterprise -Dev sanbox - Test sanbox Dev sandbox will be used for dev work to design n...
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Ash commented,
@... Thank you, And yes, you need basic authentication either via API token or admin credentials to do anything with external targets. Sorry, I assumed everyone knew that.
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Ash commented,
Hi Alex, Can you explain what you mean by "doesn't seem to be working"? You can also check if the trigger is even firing. If it is then check if the external target is working-check if API logs hav...
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Ash commented,
You can ignore that error message, the JSON target is trying to validate your code as JavaScript rather than Liquid.
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Ash commented,
This workflow i designed works for us. https://support.zendesk.com/hc/en-us/community/posts/360052619713-Tag-a-New-ticket-if-attachment-s-is-are-present
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Ash created a post,
Add a Tag to a New ticket if attachment is present
To tag new tickets with a tags when they have attachments. Use Case : You can then use this tag to filter tickets with attachments to one view while other with no attachments to another view. There...
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Ash commented,
@... - Thanks for this great info, But now i seem to be having the same issue as @... above. See his post here Thanks Ash