Ola Timpson
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Total activity144
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Last activity
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Activity overview
Latest activity by Ola Timpson-
Ola Timpson commented,
Hi Sydney Neubauer - you could use a trigger to tag tickets that have the string you're looking for in a comment, and then have an automation run based on the tag.
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Ola Timpson commented,
Make sure your bot is helping and not just suggesting articles. If it gives the answer in the conversation flow and links to an article with more info then the customer is far more likely to take t...
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Ola Timpson commented,
100% agree with this - the same way that we can see what a bot flow will look like we should be able to see what the survey will look like.
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Ola Timpson commented,
Stephen - I think you could do a trigger along the lines of "Current User is Agent" and "Assignee is changed" to get what you need
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Ola Timpson commented,
I'd agree on treating messaging tickets as emails once they've switched over. I'd also like the same for phone calls. Most of our incoming phone call tickets are not solved during the call, and so ...
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Ola Timpson created a post,
Data refresh delayed
According to the tooltip, data is refreshed every hour. However what I'm seeing is that it is refreshing at the end of the day, with a day's delay. This is what I saw yesterday (23rd): And today (...
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Ola Timpson created a post,
Ability to drill into usage stats
It's really useful being able to see which users have the highest usage, and which endpoints have the highest usage. But it would be more useful to be able to drill down a combination of the two. S...
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Ola Timpson commented,
We have the same need as Robert Elliott - complex issues are not solved just because the call has ended, so we need them to be treated like email tickets in the routing.
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Ola Timpson commented,
We have over 20 brands, so going into each guide admin to check if there are articles that need reviewing isn't practical. We need to be able to get this programmatically.
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Ola Timpson commented,
I know there is a webhook now for published articles, but when will we get one for an article awaiting review?