Ola Timpson
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Last activity
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Activity overview
Latest activity by Ola Timpson-
Ola Timpson commented,
The PDF cheat sheet is missing several of the options listed in the pop up - for example "Toggle knowledge" and all the header formatting. Is there a complete cheat sheet anywhere, or would we need...
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Ola Timpson commented,
This article doesn't seem to actually answer the question of how to stop a spam attack. It tells you how to see where the spam has come from and how to delete the spam, but nothing on stopping it.
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Ola Timpson commented,
Hi Tony - thanks for sharing! I've just been having a play and have come up with the following, which seems to work. {% assign link_parts = {{satisfaction.rating_url}} | split: "/" %}https://{{ lin...
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Ola Timpson commented,
I saw someone asked above if there is a placeholder to link to a brand's help centre, but don't see an answer. Is there a way to do this please?
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Ola Timpson commented,
Agree with this - and I'd want the "Copy dataset" option when cloing a dashboard to be tied into this permission. We get a lot of datasets that way.
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Ola Timpson commented,
The links for these articles say not allowed to view page: Nice little macro to collect requester system details How to email ticket info automatically to Non-Agents Customize the date format in...
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Ola Timpson commented,
This is a huge pain point for us, but I can also see it's not a simple one for Zendesk to solve. What we're asking them for is a webpage that behaves differently if accessed by an email scanner tha...
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Ola Timpson commented,
100% agree with this! If a customer logs an issue with us that we have to send for a code fix then the ticket will be active for a while. During that time the customer should be able to start a new...
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Ola Timpson commented,
The lack of default outbound phone number for agents is a huge pain point for me
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Ola Timpson commented,
client.get returns a promise object, so you can't just set it to a variable https://developer.zendesk.com/api-reference/apps/apps-core-api/client_api/#clientgetpaths