Ola Timpson
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Recent activity by Ola Timpson-
PAUL STRAUSS you can definitely do that, using something like this: {% case ticket.brand.name %} {% when "brand1" %} Brand 1 phone number {% when "brand2" %} Brand 2 phone number {% else ...
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Love this change!
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Are all the options in here live already? I can't work out how to add a button link.
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Agents intermittently get a message saying they have reached the end of the playlist, even though there are still tickets left.Like the original post here, our views are skills filtered too.
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Did you ever get anywhere with this? We've been experiencing the same thing.
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I'm looking to do the same thing Amanda has asked about. Anyone got advice on seeing which agents have applied a specific macro?
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I think expectations for offline vs out of office would depend on operating hours. Some of our tickets have 24/7 operating hours, so if a ticket waits for that agent to get back on shift the next d...
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This would be useful for us, if a user starts out thinking their issue is in one area but their answers indicate actually a different flow would help them.
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Will the option for fallback groups be added at a later stage? At the moment our lines are configured to go to engineers fully trained in the product first, but fallback to all engineers if none of...
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It looks like at the moment the permission only allows you to add and remove skills from agents through admin centre. When will it allow you to add and remove skills from agents on their profile? A...