Alice
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Total activity19
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Last activity
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Activity overview
Latest activity by Alice-
Alice created a post,
ChatGPT + your data in Zendesk
We've just published a detailed tutorial on how to combine ChatGPT with your own customer data and display the results in Zendesk on the FactBranch blog and I thought you all here might be interest...
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Alice commented,
Thanks, Raphaël Péguet - Officers.fr! :)
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Alice commented,
OK, because I tried this out and couldn't get it to work. You can filter the sheet for while you're editing it, but not from the published web page. The use case in the video is: You have dozens to...
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Alice commented,
Interesting idea! Does that simply display the whole spreadsheet or can you automatically filter the rows to only show the ones that relate to the ticket requester?
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Alice created a post,
Video tutorial: Show Google Sheets data in Support, Sell and Chat
Every company stores data in spreadsheets. For those using Google Sheets I have good news! You can show relevant rows in your Zendesk tickets, contacts, deals and chats. We just published a step-by...
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Alice created a post,
Tip: How to show a dropdown with data from an SQL database
This is a use case we come across often: Show a dropdown that lists data from a live database. Either loading something specific to that ticket (like the customer's most recent orders) or a general...
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Alice created a post,
Tip: How to create collapsibles with customer data using FactBranch
If you want to display a collapsible (an item that expands when clicked showing more info) in Zendesk, there now is a way! Here is how this will look: As you can see this is part of the FactBranch...
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Alice created a post,
How to export SQL data into ticket fields
You can now use FactBranch to automatically look up data in an SQL database and save that data into Zendesk ticket fields. FactBranch is an app in the Zendesk Marketplace and it's been around for y...
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Alice created a post,
How to display customer data from Google Sheets in the ticket (no coding required)
Recently we’ve come across a very common use case: People often have customer data in a Google Docs Spreadsheet. This makes a lot of sense: the online spreadsheet is easy to keep up-to-date across ...