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Hisham Al-Shurafa's Avatar

Hisham Al-Shurafa

Joined Apr 15, 2021

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Last activity Mar 07, 2023

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ACTIVITY OVERVIEW

Latest activity by Hisham Al-Shurafa

Hisham Al-Shurafa created a post,

Post Feedback - Voice (Talk)

We need ability to know if user's phone is capably of receiving text messages. We do know internally the user's phone type, but there is no place in zendesk to store this information in a structured way to be used by triggers or code. 

Would be great if phone type can be specified when adding a phone number. And in case user has multiple phone numbers, which phone number to use for text messaging. 

Posted Nov 25, 2020 · Hisham Al-Shurafa

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Hisham Al-Shurafa commented,

Community comment Feedback - Ticketing system (Support)

+1. We want to link zendesk users with their stripe accounts via the stripe customer id. We don't want this field to be editable by agents because they can accidentally change it. 

View comment · Posted May 01, 2020 · Hisham Al-Shurafa

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