Luke Bradshaw

1. Community
2. Feedback - Ticketing System (Support)
3. Facebook Channel: Thumbs up icon from PM shows up as "See shared link"

Hi there, My agents also face this issue, which is rather annoying as it just requires more environment hopping, to confirm a message has not been missed, as suggested by other customers here In ZD...

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• Luke Bradshaw
• Edited October 25, 2022 21:01
• 0 votes

1. Community
2. Feedback - Ticketing System (Support)
3. Attachements in Facebook tickets - Impossible

Audio recording attachments do not come through in tickets either. Please consider adding this, as it's absence largely defeats the purpose of the integration if our agents have to leave Zendesk to...

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• Luke Bradshaw
• Created March 21, 2022 21:42
• 0 votes

1. Guide
2. ...
3. Using the knowledge base in Help Center
4. Analyzing your knowledge base activity with Explore

Thanks @... For some reason reporting section in Support was not populating with the 'terms' until I chose a specific 'brand' from the drop-down. Now that I've done that I can switch back to 'all' ...

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• Luke Bradshaw
• Created June 13, 2021 21:50
• 1 vote

1. Guide
2. ...
3. Using the knowledge base in Help Center
4. Analyzing your knowledge base activity with Explore

@... was there any updates regarding Explore and the ability to see end-user Search terms for Zendesk Guide? would be really handy to have this back now that Insights is fully defunct and there is ...

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• Luke Bradshaw
• Created June 11, 2021 04:30
• 1 vote