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Sean Needham's Avatar

Sean Needham

Joined Apr 15, 2021

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Last activity Oct 27, 2021

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ACTIVITY OVERVIEW

Latest activity by Sean Needham

Sean Needham created a post,

Post Feedback - Help Center (Guide)

Website accessibility is important to our organization. We try to make sure that all images in our knowledge base have alternative text. This is not only a benefit for users who are unable to visually identify an image but it's also an advantage for SEO.

To add alt text in Zendesk I need to edit the HTML code each time. Please add an easy way to add alternative text without having to go into the HTML editor. Most smart editors provide this functionality. The attached image shows how it is done in WordPress. 

Ideally, the writer should be prompted to add an alternative text.

This feature would be good for the accessibility of each Knowledge base provided by Zendesk. Please add it :)

Posted Nov 24, 2020 · Sean Needham

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Sean Needham commented,

Community comment Feedback - Help Center (Guide)

+ 1 We'd also like this feature. It would be great to be able to customize the "follow" emails. Currently we don't use follow on articles because of the current format.

View comment · Posted Aug 28, 2020 · Sean Needham

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Sean Needham commented,

Community comment Q&A - Help center and community

Thank you Erik!!

This worked for us too!!

I really appreciate the help. Have a great day :)

View comment · Posted Jul 31, 2020 · Sean Needham

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Sean Needham commented,

Community comment Feedback - Help Center (Guide)

We would also find this feature very useful!

View comment · Posted Apr 19, 2018 · Sean Needham

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Sean Needham commented,

Community comment Feedback - Community Forums (Gather)

+1, We'd like this feature too. 

View comment · Posted Jan 26, 2018 · Sean Needham

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