Recent searches


No recent searches

Lengow Academy's Avatar

Lengow Academy

Joined Apr 15, 2021

·

Last activity Oct 22, 2021

Following

0

Followers

0

Total activity

10

Votes

2

Subscriptions

5

ACTIVITY OVERVIEW

Latest activity by Lengow Academy

Lengow Academy commented,

CommentEnd users and organizations

Please, please, please, make sure the classic view will not be turned off! As admin we definitely need this feature for training new agents and moreover troubleshootings. Otherwise we cannot see what agents are seeing and need them to log in to their account and share it with us will we are doing tests to optimise their Zendesk journey.
Thanks a lot!

View comment · Posted Oct 13, 2021 · Lengow Academy

0

Followers

1

Vote

0

Comments


Lengow Academy created a post,

Post Feedback - Apps and integrations (Platform)

Bonjour, 

je souhaiterais donner un accès restreint à l'équipe commerciale qui consulte les tickets Zendesk dans SalesForce à la manière d'un agent light dans Zendesk. L'objectif étant de leur permettre de consulter les tickets liés aux comptes de leurs clients et rédiger des notes internes uniquement.

Posted Jul 06, 2021 · Lengow Academy

0

Followers

1

Vote

0

Comments


Lengow Academy commented,

CommentCustomer service best practices and recipes

Hi Rob Stack,

Thank you for this article!
I thought I've read an article about how to easily onboard new agents on Zendesk providing them the possibility to get to know Zendesk interface and work on common request, in a secured environnement where answer can't be sent to clients. The option offered to kind of duplicate request and made them reviewed by a team member.
Is it something available in Zendesk?
Thank you for your help!
Kind regards,

Clothilde

View comment · Posted Jan 11, 2021 · Lengow Academy

0

Followers

0

Votes

0

Comments