Lengow Academy
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Activity overview
Latest activity by Lengow Academy-
Lengow Academy commented,
Please, please, please, make sure the classic view will not be turned off! As admin we definitely need this feature for training new agents and moreover troubleshootings. Otherwise we cannot see wh...
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Lengow Academy created a post,
Accès restreint via l'app Zendesk pour SalesForce
Bonjour, je souhaiterais donner un accès restreint à l'équipe commerciale qui consulte les tickets Zendesk dans SalesForce à la manière d'un agent light dans Zendesk. L'objectif étant de leur perm...
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Lengow Academy commented,
Hi Rob Stack, Thank you for this article! I thought I've read an article about how to easily onboard new agents on Zendesk providing them the possibility to get to know Zendesk interface and work o...