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Jennifer Morris
Joined Apr 15, 2021
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Last activity Feb 13, 2025
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Latest activity by Jennifer Morris
Jennifer Morris commented,
We would also like the ability to search deleted tickets or a way to filter by group, form, requestor, etc.
View comment · Posted Feb 13, 2025 · Jennifer Morris
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Jennifer Morris commented,
Feature request. We would like the ability to sort suspended tickets by the email address to which they were sent, the title, and the sender. We have a lot of groups that have incoming emails that are caught regularly and I would like to empower the leadership in these teams to be able to recover their own suspended tickets. This would be made easier if they could sort by the address they were sent to. We also get system-generated emails from our customers that get caught up in the suspended ticket folder. Allowing us to sort through the multiple pages of suspended tickets to pick those out quickly would be much appreciated.
View comment · Posted Feb 13, 2025 · Jennifer Morris
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Jennifer Morris commented,
We would like to see the “required to submit a ticket” feature for ticket fields on the agent web form as well.
View comment · Posted Feb 10, 2025 · Jennifer Morris
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Jennifer Morris commented,
We are a large international organization using Zendesk across multiple countries and groups. We have to have additional features with the Custom Status to include: Multiple color options, the ability to rearrange the statuses by form and show the status instead of the status category in outbound email communications, and the customer help center form.
View comment · Posted Feb 10, 2025 · Jennifer Morris
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Jennifer Morris commented,
I would also like our account to be added to the exclusion list for the disconnection service.
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View comment · Posted Jan 29, 2025 · Jennifer Morris
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Jennifer Morris commented,
I need to create a link to allow the agents that have been added as followers the option to unfollow a ticket by clicking on a link. I have a group transitioning from Freshdeskt Zendesk, and they currently have this as an option. They can also customize the emails followers get and create triggers around followers specifically. Is Zendesk planning to expand the functionality for followers?
View comment · Posted Jan 27, 2025 · Jennifer Morris
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Jennifer Morris commented,
We also need this feature. This is quickly becoming a point of contention with my internal customers. They are demanding this feature or we will have to move to a different platform.
View comment · Posted Jan 24, 2025 · Jennifer Morris
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Jennifer Morris commented,
Hello, has this feature been added? I am onboarding a different brand and need this feature for their use requirements.
View comment · Posted Oct 23, 2024 · Jennifer Morris
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Jennifer Morris commented,
We have over 50 groups wanting different statuses. Do you have an ETA on when the Groups option will be added to this feature?
View comment · Posted Oct 23, 2024 · Jennifer Morris
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Jennifer Morris commented,
Is there a maximum number of tags that can be excluded? I have a group being survey that should not and I have tried everything I can think of to exclude them.
View comment · Posted May 02, 2024 · Jennifer Morris
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