Jennifer Morris
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Total activity23
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Last activity
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Activity overview
Latest activity by Jennifer Morris-
Jennifer Morris commented,
Is there a way to search by attachment name? This is critical at the moment for us.
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Jennifer Morris commented,
Hello. We use the Play Views Only role within one of our teams. We need to allow managers the right to see the play views on the agent profiles in their team. How fast can we make this happen, plea...
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Jennifer Morris commented,
This is also a problem for us. We are trying to nail down an issue and the ability to pull multiple ticket fields along with the comments or at the minimum the last comment in a ticket would be ext...
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Jennifer Morris commented,
Hello. I have excluded multiple groups and want to exclude an entire brand. Our system is sending automated csat surveys to everyone anyway. Because there are multiple brands and multiple groups th...
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Jennifer Morris commented,
Hello. We also need the ability to download a ticket. The print option is not sufficient. We need to include all of the attachments as well as capture the side conversations. Is there a way to form...
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Jennifer Morris commented,
Hello Zendesk. We are also struggling with this. We are an enterprise customer with multiple brands, multiple forms, multiple groups. We have 4 new groups onboarding with very high ticket volumes. ...