Jacob Bergman
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Total activity36
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Last activity
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Member since
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Following0 users
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Votes18
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Activity overview
Latest activity by Jacob Bergman-
Jacob Bergman created a post,
Allow scheduling for more roles
Hi,More roles should be allowed to set the schedule. As only admins can do this today it is quite cumbersome as there's no "global schedule functionality" to for example set holidays. Would be grea...
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Jacob Bergman commented,
Hi Alina, As admins have all the access, we limit the admins to only a few. But as we have plenty of teams, we have plenty of requests to change the schedules. As only admins can do this they need ...
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Jacob Bergman created a post,
Add scheduling rights to team leads
Hi,As of now, only admins can change a schedule. We would like the possibility to add this feature to other roles as well, as we have many different schedules depending on team and geography.
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Jacob Bergman commented,
We would like this as well!
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Jacob Bergman commented,
We would also like this!
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Jacob Bergman commented,
Hi, Same for us. Do you have any fix for this?
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Jacob Bergman commented,
Hi, Thanks for this feature! How do I create a trigger that opens the parent ticket on reply of the child ticket?
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Jacob Bergman created a post,
Unable to send Email addresses with accented characters
AnsweredIt is possible to have email addresses with accented characters, typical Scandinavian and German ones include å,ä and ö. As of now, we can't send emails from Zendesk to an email address that has on...