Cat Bostwick
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Total activity31
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Last activity
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Posts
Votes on activity by Cat Bostwick-
Printing Side Conversations
We need the ability to have side conversations visible when we go to print the entire ticket. Those side conversations are still equally as important as the rest of the conversation thread.
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Light agents unable to @ other agents
Light agents can do internal replies but they are unable to @ another agent. Why would you take away that simple function? If they have access to internal replies, they should have the ability to n...
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Ability to receive calls through the Zendesk app
If we are paying for Talk, we 100% should have the ability to answer calls from the mobile app. Right now we have to be logged on a web browser in order to be online and available. If we are just o...