Ryan Mumby
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Total activity39
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Last activity
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Activity overview
Latest activity by Ryan Mumby-
Ryan Mumby commented,
I'm noticing upon partial copy sandbox creation, it completely unorganizes our entire trigger list. We have them organized very meticulously and in multiple categories. It dumped them all into a si...
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Ryan Mumby commented,
Also just went through a nightmare of trying to use a whole mess of different standard and custom attributes to come up with my own "first assignment to resolution time" metric that would only show...
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Ryan Mumby commented,
@... There's been no update for a year and 6 months past the time you advised we would likely have this.Considering this ask is 3+ years old, this feature already existed with insights before its d...
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Ryan Mumby created a post,
Explore Permissions - Ability to create/run/edit OWNED queries only
Our ability to let our team leads/agents use explore is extremely limited since we can't trust that they will not be able to intentionally or unintentionally modify important queries used in dashbo...
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Ryan Mumby commented,
Hey Maddi - I'm able to save the above just fine in my instance. I would say double check your syntax or repost a screenshot of the actual formula here for us to have a look and verify there are no...
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Ryan Mumby commented,
Hey Maddi, From the query you're building select Calculations (calculator on the right), then choose Standard Calculated Metric.Try this formula IF([tag]="canada" AND [tag]="processed")THEN [Ticket...
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Ryan Mumby created a post,
Explore User Group Filtering
It's seems that in explore (same as in insights) we still don't have the ability to filter based on a users group. I know we can filter based on ticket group, but I'm looking more at a group of us...
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Ryan Mumby commented,
I don't actually set a time of day, but I know that if we're open 7am - 6 pm actioning request, they are going to be solved in that time frame. If I delay it by 10 hours after that it's going to fa...
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Ryan Mumby commented,
Steve, it's also important to note that sending that automation right away always might not be wise. If you get a fair amount of reopens, for example, and you might get a customer with an unresolve...
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Ryan Mumby commented,
Yeah I was thinking the same thing as.. err... "Shipping Manager"?. 1 off customers will never get asked about their experience. Only people who submit lots of tickets.