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Sadie S

Joined Apr 15, 2021

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Last activity Nov 03, 2021

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ACTIVITY OVERVIEW

Latest activity by Sadie S

Sadie S commented,

CommentSMS and Text message help

I'm having the same issue as William.  I've disabled the general signature, and I've removed all agent signatures.  I've configured the Zignature html as suggested, but I'm not seeing any signature come through on test tickets.  Can anyone assist?

View comment · Posted Nov 03, 2021 · Sadie S

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Sadie S created a post,

Post Q&A - Tickets and email

Our support team works from various countries/languages, and it would be great to have an option to trigger new tickets based on the language of the ticket.  Although we do have separate destination-specific emails where guests can contact us, some guests reach out via our standard customer support email.  No matter how many triggers we try to employ, there are still tickets that end up in the wrong group.  Would Zendesk consider adding a trigger option to filter by ticket language?

Posted Apr 08, 2021 · Sadie S

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Sadie S commented,

Community comment Feedback - Ticketing system (Support)

Bravo!  This is exactly what ZenDesk needs

View comment · Posted Feb 09, 2021 · Sadie S

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Sadie S commented,

Community comment Feedback - Voice (Talk)

+1 When you're working mostly in email tickets, you don't want to use a macros as your signature for every ticket.  It's silly that signatures cannot be disabled for text messages.  

View comment · Posted Dec 31, 2019 · Sadie S

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