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Agyeman Danso

Joined Apr 15, 2021

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Last activity Sep 25, 2024

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ACTIVITY OVERVIEW

Latest activity by Agyeman Danso

Agyeman Danso commented,

CommentSetting up Agent Workspace

Lisa Kelly  I would like to opt out of moving to workspace. How can I do that. Our team has 0 need for chat, ai bots, etc. 

View comment · Posted Sep 25, 2024 · Agyeman Danso

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Agyeman Danso commented,

CommentEnd users and organizations

Thank you for finally adding this feature been waiting for years. 

View comment · Posted Aug 29, 2024 · Agyeman Danso

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Agyeman Danso commented,

Community comment Q&A - Help center and community

Thanks this was very helpful. Updated my CSS. Simple enough.

 

View comment · Posted Jun 30, 2023 · Agyeman Danso

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Agyeman Danso commented,

CommentGlobal security and user access

Any way to have 2fa send code to email addresses?

View comment · Posted Jun 01, 2022 · Agyeman Danso

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Agyeman Danso commented,

Community comment Feedback - Ticketing system (Support)

Any updates on this feature? We would at minimum like to have the exact same status' on both agent side and end user side.

Support Ticket Help Center request
New New
Open Open
Pending Pending
On-hold On-hold
Solved Solved
Closed Closed

View comment · Posted May 27, 2022 · Agyeman Danso

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Agyeman Danso commented,

Community comment Feedback - Help Center (Guide)

Any updates on this? We really want our end users to see the same status as the agents. Not sure why anyone would have ever created the status' to be different, it doesn't make any sense. Lets fix this please.

View comment · Posted May 25, 2022 · Agyeman Danso

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Agyeman Danso created a post,

Post Feedback - Ticketing system (Support)

Ability to customize or mimic the support ticket statuses Help Center users.

Not sure why we wouldn't just have the same status' on both sides. If a ticket is On-hold on agent side, it should say On-hold on the end users side too.

Support Ticket Help Center request
New Open
Open Open
Pending Awaiting your reply
On-hold Open
Solved Solved
Closed Solved

Posted May 25, 2022 · Agyeman Danso

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Agyeman Danso commented,

Community comment Feedback - Ticketing system (Support)

Please tell me you are all working on this.

View comment · Posted May 25, 2022 · Agyeman Danso

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