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Wendell Joost's Avatar

Wendell Joost

Joined Apr 15, 2021

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Last activity Oct 22, 2021

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Latest activity by Wendell Joost

Wendell Joost commented,

CommentCustomer management and profiles

We've notice that when we change the Requester for a ticket, the new Requester gets notifications when a Public Reply is added, and the old Requester gets notifications of the Public Reply and the Internal Note (to include the text of both Public Reply and Internal Note.)

Is there a way to change Requester and ensure that the old Requester stops receiving notifications?

View comment · Posted Mar 19, 2021 · Wendell Joost

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