Tom Skjönsberg
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Total activity18
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Last activity
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Activity overview
Latest activity by Tom Skjönsberg-
Tom Skjönsberg commented,
Hi Cheeny, There is nowhere to edit the live data queries. They can be edited for colors and datatips, and I can add alerts, but not edit the query. Also, only the live data filters will impact wha...
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Tom Skjönsberg created a post,
Live data filtering
AnsweredHaving just gotten access to the live data in Explore I am looking for some filtering tips. For some reason Zendesk seems to have chosen to limit the filtering to only single choice for live data, ...
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Tom Skjönsberg commented,
The request was made 2 years ago, for something that is considered an extremely basic metric in any CS environment. Can someone from Zendesk reply and explain what is taking such a long time for this?
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Tom Skjönsberg commented,
Have been looking through the recipes and trying to customize them to have the week start on Monday. However I have not had any luck so far. Does anyone have a good solution for how to have this di...
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Tom Skjönsberg commented,
@... Do the product managers have any comment on why there was a change made to the default start of week day? Why was it changed from Monday to Sunday as start of the week without any proper notice?
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Tom Skjönsberg commented,
So apart from changing the default to be week starting on Sunday without notice, has there been any updates to when we can expect this to be added?
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Tom Skjönsberg commented,
Posted in Q&A yesterday because I need this functionality to report on which agent updated specific tags. The ability to do a simple IF [Changes - Field name] = "Ticket tags" AND[Changes - New valu...
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Tom Skjönsberg commented,
@... You can get the data for Chat by going to Zendesk Chat, Analytics and then click the Download CSV button. Under "Report Types" after choosing your date interval, you will want the one that is...
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Tom Skjönsberg commented,
@... You can get the data for chat at least, which is what we are doing at the moment as a "work-around". We take the CSV files from analytics and use the status_sessions data to report on login ti...