Judd Higgins

Total activity

57
Last activity

October 27, 2021 18:57
Member since

April 15, 2021 14:43
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46
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6

Activity overview

Latest activity by Judd Higgins

Judd Higgins commented, January 30, 2021 15:01
Also: https://support.zendesk.com/hc/en-us/community/topics/360001468813 Explore real-time dashboard (EAP): Enables customer service leaders and agents to keep a closer eye on support metrics in n...
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- Judd Higgins
- Created January 30, 2021 15:01
- 0 votes
Judd Higgins commented, January 30, 2021 14:59
Hi! I am still (after 2.5 years) waiting for real Zendesk Guide Explore metrics (Help Center stats, popular articles, time spent on articles, search queries, failed searches, rather than "AnswerBot...
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- Judd Higgins
- Created January 30, 2021 14:59
- 0 votes
Judd Higgins commented, July 21, 2020 12:26
I second this. I wrote into Zendesk Support last year when Explore Queries were unable to filter our specific tags. Zendesk, please see Ticket: https://support.zendesk.com/hc/requests/4822662 We ...
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- Judd Higgins
- Created July 21, 2020 12:26
- 2 votes
Judd Higgins commented, March 29, 2019 20:54
Yes, please. I have 300+ Drop Down Ticket Fields to add to the system.
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- Judd Higgins
- Created March 29, 2019 20:54
- 3 votes
Judd Higgins commented, February 28, 2019 12:23
We absolutely need this feature to be able to clean up tags and tickets assigned to the wrong group. It is disappointing to see that this has been a Feature Request for over 10 years.
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- Judd Higgins
- Created February 28, 2019 12:23
- 3 votes

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