Clarity AI

This is exactly the issue we have as well, but it's amplified because we're using the knowledge base for clients and partners. Some articles are unique to specific partners, but many articles need to be available for a general group of clients as well as multiple (but not all partners). The problem is, the moment we onboard a new partner, unless they overlap exactly entirely with an existing segment, we have to create new segments to include them plus all overlapped segments, so a new partner could easily mean 5 new segments, which will get out of hand quickly.

We're happy Zendeks users but as we scale, this will be a deal breaker.