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Valerie Hines's Avatar

Valerie Hines

Joined Apr 15, 2021

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Last activity Sep 09, 2024

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ACTIVITY OVERVIEW

Latest activity by Valerie Hines

Valerie Hines commented,

Community comment Feedback - Ticketing system (Support)

+1 for this addition as well. Our team was just assigned new email addresses and some agents already have end user accounts with the new email address and we have no way to merge them 

View comment · Posted Sep 09, 2024 · Valerie Hines

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Valerie Hines commented,

Community comment Feedback - Ticketing system (Support)

I agree is well. At least make the shading optional that can be turned off for any agents who find it a distraction.

View comment · Posted Jul 23, 2024 · Valerie Hines

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Valerie Hines commented,

Community comment Feedback - Ticketing system (Support)

I absolutely concur! We have one number set up for extremely urgent issues and we need to set up some type of notification for those after hour calls.

View comment · Posted Jan 14, 2023 · Valerie Hines

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