Carlos Santos

1. Support
2. ...
3. Workflows
4. Setting your schedule with business hours and holidays

Hi. Let's say an agent usually works Monday-Friday, 9am-6pm (let's call it Schedule1). But as of a certain date his schedule  has been extended and was changed to Monday-Saturday, 9am-6pm (let's ca...

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• Carlos Santos
• Created November 05, 2021 11:20
• 0 votes

1. Support
2. ...
3. Tickets
4. Understanding custom ticket fields in business rules and views

Does anyone else find this really odd? "The sort order of custom-field columns in views is by the underlying tags used for the custom field" I'd say most use cases require ticket views ordered by t...

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• Carlos Santos
• Created September 02, 2021 15:01
• 0 votes

1. Community
2. Feedback - Ticketing System (Support)
3. PLEASE allow us to DISABLE FOLLOWUPs completely!!

I second that. Been waiting for this feature for years now...

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• Carlos Santos
• Created March 26, 2021 09:17
• 0 votes

1. Community
2. Feedback - Ticketing System (Support)
3. Disable / Un-check 'Create follow-up' option

Any news on this? 

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• Carlos Santos
• Created March 26, 2021 09:14
• 1 vote

1. Community
2. Feedback - Reporting and analytics (Explore)
3. Setting a filter default state

+1 For the default on time filters

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• Carlos Santos
• Created December 22, 2020 11:59
• 0 votes