Carlos Santos
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Total activity38
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Last activity
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Member since
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Following0 users
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Votes6
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Activity overview
Latest activity by Carlos Santos-
Carlos Santos commented,
My 2 cents on this feature's "quality", reposted from: https://support.zendesk.com/hc/en-us/articles/4591924111770-Using-lookup-relationship-fields THIS: "Unfortunately, I have to agree that this...
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Carlos Santos commented,
Hi Ashwin Raju. We have tons of situations where the ticket is pending on specific users of our Zendesk (approval, participation, clarification, execution, etc). And they may be agents or end-users...
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Carlos Santos commented,
Unfortunately, I have to agree that this looks like a half-baked feature. Lots of potential but then (according to Zendesk support on using user lookup fields in views):(...) you are not able to us...
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Carlos Santos commented,
+1
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Carlos Santos commented,
Hi Gabriel. The "edit view" shows (at least to me, not sure if Zendesk's licensing or version changes that somehow) when the view was last updated but not by whom and not who created it in the firs...
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Carlos Santos created a post,
Easy way to know who created/altered a ticket view?
Hi. Every now and then I need to figure out who created or altered specific ticket views. So far, I've been doing it by exporting the log and then searching for the corresponding event. Is there an...
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Carlos Santos created a post,
Explore tabs (why not multiple rows of tabs?)
Hi. Some of my reports are extensive and need a large number of tabs, which Explore shows in a single row. This means lots of compressed and truncated tabs that are mostly unreadable unless you hov...
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Carlos Santos commented,
I second that. Also need to know the age of unsolved tickets in business days.
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Carlos Santos commented,
Hi. Let's say an agent usually works Monday-Friday, 9am-6pm (let's call it Schedule1). But as of a certain date his schedule has been extended and was changed to Monday-Saturday, 9am-6pm (let's ca...
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Carlos Santos commented,
I second that. Been waiting for this feature for years now...