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Joan

Joined Apr 15, 2021

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Last activity Oct 27, 2021

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ACTIVITY OVERVIEW

Latest activity by Joan

Joan commented,

Community comment Feedback - Reporting and analytics (Explore)

I raised this issue 3 years ago and nothing has been done to improve it, come on Zendesk, it's not acceptable.  I have to export the data and create a new graph in Excel each and every time which is such a waste of time.

View comment · Posted Aug 18, 2021 · Joan

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Joan commented,

CommentSetting up Agent Workspace

Why is dynamic content for chat shortcuts not supported in the New Agent Workspace?  Do Zendesk want us to use macros instead?

View comment · Posted Jun 04, 2021 · Joan

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Joan commented,

Community comment Feedback - Chat and Messaging (Chat)

Can't believe that this feature is not available and the initial request was posted 4½ years ago!  Come on Zendesk.

View comment · Posted Mar 29, 2021 · Joan

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Joan commented,

Community comment Feedback - Ticketing system (Support)

Very disappointing that this is not supported within Zendesk and the fact that it was requested five years ago and still no progress :-(  come on Zendesk

View comment · Posted Dec 14, 2020 · Joan

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Joan created a post,

Post Feedback - Help Center (Guide)

It would be beneficial to have a function that allows you to pull a report that lists articles that contain links to other articles and what those links are.  At the moment, you have to go into each article to see if there is a link or not which is a time consuming task.

Posted Oct 14, 2020 · Joan

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Joan created a post,

Post Feedback - Ticketing system (Support)

A number of our retailers use Bazaarvoice Connections for their customer's questions and reviews whereby a question/review posted by a customer appears in the Bazaarvoice portal and this can then be responded to by either the retailer or the manufacturer.  As the manufacturer we want to get to the question before the retailer to ensure the customer gets an accurate response.  At the moment, the Bazaarvoice questions come into Zendesk as an email and we then have to log into the Bazaarvoice portal to respond to the question.  It would be great to have an integration so that we can respond from within Zendesk.

Posted Aug 21, 2020 · Joan

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Joan commented,

Community comment Feedback - Reporting and analytics (Explore)

As we are approaching the end of Q3 I'm wondering where Zendesk is at with Sharing live interactive dashboards outside Zendesk?  Look forward to hearing an update.

View comment · Posted Sep 20, 2019 · Joan

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Joan commented,

Community comment Feedback - Reporting and analytics (Explore)

100% agree with the above, not being able to schedule to an individual is frustrating

View comment · Posted Jun 13, 2019 · Joan

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Joan commented,

Community comment Feedback - Ticketing system (Support)

Totally agree with Breona, this type of report should be available as we want to monitor usage by agent to ensure all are using them.  Please give this consideration Zendesk.

View comment · Posted May 31, 2019 · Joan

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Joan commented,

Community comment Feedback - Reporting and analytics (Explore)

100% agree with Celia, this is very frustrating at the moment and needs to be resolved as a priority.

View comment · Posted Jan 28, 2019 · Joan

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