Recent searches
No recent searches

Joan
Joined Apr 15, 2021
·
Last activity Oct 27, 2021
Following
0
Followers
0
Total activity
44
Votes
18
Subscriptions
16
ACTIVITY OVERVIEW
BADGES
ARTICLES
POSTS
COMMUNITY COMMENTS
ARTICLE COMMENTS
ACTIVITY OVERVIEW
Latest activity by Joan
Joan commented,
I raised this issue 3 years ago and nothing has been done to improve it, come on Zendesk, it's not acceptable. I have to export the data and create a new graph in Excel each and every time which is such a waste of time.
View comment · Posted Aug 18, 2021 · Joan
0
Followers
2
Votes
0
Comments
Joan commented,
Why is dynamic content for chat shortcuts not supported in the New Agent Workspace? Do Zendesk want us to use macros instead?
View comment · Posted Jun 04, 2021 · Joan
0
Followers
4
Votes
0
Comments
Joan commented,
Can't believe that this feature is not available and the initial request was posted 4½ years ago! Come on Zendesk.
View comment · Posted Mar 29, 2021 · Joan
0
Followers
0
Votes
0
Comments
Joan commented,
Very disappointing that this is not supported within Zendesk and the fact that it was requested five years ago and still no progress :-( come on Zendesk
View comment · Posted Dec 14, 2020 · Joan
0
Followers
0
Votes
0
Comments
Joan created a post,
It would be beneficial to have a function that allows you to pull a report that lists articles that contain links to other articles and what those links are. At the moment, you have to go into each article to see if there is a link or not which is a time consuming task.
Posted Oct 14, 2020 · Joan
20
Followers
20
Votes
16
Comments
Joan created a post,
A number of our retailers use Bazaarvoice Connections for their customer's questions and reviews whereby a question/review posted by a customer appears in the Bazaarvoice portal and this can then be responded to by either the retailer or the manufacturer. As the manufacturer we want to get to the question before the retailer to ensure the customer gets an accurate response. At the moment, the Bazaarvoice questions come into Zendesk as an email and we then have to log into the Bazaarvoice portal to respond to the question. It would be great to have an integration so that we can respond from within Zendesk.
Posted Aug 21, 2020 · Joan
18
Followers
12
Votes
5
Comments
Joan commented,
As we are approaching the end of Q3 I'm wondering where Zendesk is at with Sharing live interactive dashboards outside Zendesk? Look forward to hearing an update.
View comment · Posted Sep 20, 2019 · Joan
0
Followers
0
Votes
0
Comments
Joan commented,
100% agree with the above, not being able to schedule to an individual is frustrating
View comment · Posted Jun 13, 2019 · Joan
0
Followers
2
Votes
0
Comments
Joan commented,
Totally agree with Breona, this type of report should be available as we want to monitor usage by agent to ensure all are using them. Please give this consideration Zendesk.
View comment · Posted May 31, 2019 · Joan
0
Followers
3
Votes
0
Comments
Joan commented,
100% agree with Celia, this is very frustrating at the moment and needs to be resolved as a priority.
View comment · Posted Jan 28, 2019 · Joan
0
Followers
3
Votes
0
Comments