Joan
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Total activity45
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Last activity
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Member since
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Following0 users
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Followed by0 users
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Votes18
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Subscriptions17
Activity overview
Latest activity by Joan-
Joan commented,
I raised this issue 3 years ago and nothing has been done to improve it, come on Zendesk, it's not acceptable. I have to export the data and create a new graph in Excel each and every time which i...
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Joan commented,
Why is dynamic content for chat shortcuts not supported in the New Agent Workspace? Do Zendesk want us to use macros instead?
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Joan commented,
Can't believe that this feature is not available and the initial request was posted 4½ years ago! Come on Zendesk.
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Joan commented,
Very disappointing that this is not supported within Zendesk and the fact that it was requested five years ago and still no progress :-( come on Zendesk
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Joan created a post,
Report on Article Links
It would be beneficial to have a function that allows you to pull a report that lists articles that contain links to other articles and what those links are. At the moment, you have to go into eac...
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Joan created a post,
Bazaarvoice Connections
A number of our retailers use Bazaarvoice Connections for their customer's questions and reviews whereby a question/review posted by a customer appears in the Bazaarvoice portal and this can then b...
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Joan commented,
As we are approaching the end of Q3 I'm wondering where Zendesk is at with Sharing live interactive dashboards outside Zendesk? Look forward to hearing an update.
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Joan commented,
100% agree with the above, not being able to schedule to an individual is frustrating
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Joan commented,
Totally agree with Breona, this type of report should be available as we want to monitor usage by agent to ensure all are using them. Please give this consideration Zendesk.
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Joan commented,
100% agree with Celia, this is very frustrating at the moment and needs to be resolved as a priority.