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Артур Цудик

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Activity overview

Latest activity by Артур Цудик
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    Артур Цудик commented,

    1. Chat
    2. ...
    3. Zendesk messaging
    4. Managing languages in a bot

    I look forward to the appearance of the Ukrainian language. Without the support of the Ukrainian language, the functionality does not make sense for us :(

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    • Артур Цудик
    • Created
    • 1 vote
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    Артур Цудик commented,

    1. Zendesk updates
    2. Announcements
    3. Introducing messaging

    These tickets can tracked in a View created with Channel is Messaging and Status is New.  You misunderstood the problem.If the end user writes to the chat and is in the queue for more than 10 minut...

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    • Артур Цудик
    • Created
    • 5 votes
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    Артур Цудик commented,

    1. Zendesk updates
    2. Announcements
    3. Introducing messaging

    Hi Prakruti Hindia I will add from myself. 1. You suggest that the administrator manually reassign reopened tickets to the group. It is not comfortable. We have 50 agents and about 200 open tickets...

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    • Артур Цудик
    • Created
    • 7 votes
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    Артур Цудик commented,

    1. Community
    2. Feedback - Ticketing System (Support)
    3. Notification Sound for Tickets

    This feature would be incredibly helpful to me in Zendesk Support browser agent window

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    • Артур Цудик
    • Created
    • 2 votes