Inspectorio Inc.

1. Agent guide
2. Additional ticket channels
3. Using ticket tabs to manage conversations

do you know how I can customize my tabs to show the ticket subject instead of requester?

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• Inspectorio Inc.
• Created September 28, 2022 04:38
• 1 vote

1. Bots and automation
2. Custom bots (Flow Builder) documentation
3. About the bot builder

Thank you @... for your feedback. When is going to be available? Having full control of the entire flow? Also, during our pilot, a lot of our users have noticed that they are unable to attach files...

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• Inspectorio Inc.
• Created May 10, 2021 04:24
• 2 votes

1. Bots and automation
2. Custom bots (Flow Builder) documentation
3. About the bot builder

This flow builder and answer bot is more time consuming than helpful. You are unable to modify when "Talk to a human" will be needed. Unable to edit when to ask for information if user needs to be ...

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• Inspectorio Inc.
• Created May 09, 2021 09:22
• 5 votes

1. Messaging
2. ...
3. Zendesk messaging
4. How migrating to messaging impacts Chat settings

So is it not possible in Zendesk Workspace suite to route certain skills for specific agents? As chat routing is disabled for messaging? What are our alternatives?

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• Inspectorio Inc.
• Created April 19, 2021 05:29
• 1 vote