Theodore Wolf
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Last activity
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Activity overview
Latest activity by Theodore Wolf-
Theodore Wolf commented,
Thanks @...! I've tried using this setup in the past, but after spot checking a few tickets, it would still include some that had the tag. Did you do any custom metrics on this query?
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Theodore Wolf commented,
Thanks @...!Essentially we want to just show the level 3, as its the "meat and potatoes" of our reporting. Im curious if you'd know, could we modify the initial metric to just show solved tickets ...
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Theodore Wolf commented,
Hey Team, @... Is there anyways we could report on just the level 3? Or would you recommend just hiding those lower levels in the chart configuration? And could I potentially layer this with: https...
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Theodore Wolf commented,
Hi Nicole, That is very exciting to hear! This is definitely something our team is looking to leverage.
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Theodore Wolf commented,
+1 Would love to use the proactive trigger if we can get some details up front.
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Theodore Wolf commented,
Hi there, We've run into this issue as well. +1
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Theodore Wolf created a post,
Query Audit Logs
Hey team, I would love to see audit logs on queries! Our team has a group of people who contribute to a bi weekly reporting dashboard. Sometime we have to adjust quires, and this can get quite hect...
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Theodore Wolf commented,
+1 we'd love this feature too. Case: export data filled out into form directly to internal note or side convo (using liquid) so we can initiate requests quicker.
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Theodore Wolf commented,
Hey Team, Is there anyway to integrate this the opposite way? We'd like to push form fields to google sheets using a webhook or target maybe? Cheers!
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Theodore Wolf commented,
+1 for this idea! We currently coordinate with our B.A.'s an internal article that only employee's see, then convert that to an external article that customers will see. It would be nice to have bo...