Theodore Wolf
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Votes on activity by Theodore Wolf-
+1 Would love to use the proactive trigger if we can get some details up front.
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Hi Nicole, That is very exciting to hear! This is definitely something our team is looking to leverage.
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Hey team! We followed the guide above and it worked great in our Sandbox. However, anytime a user submits a new ticket and changes their name (or misspells it), that update will get pushed through....
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Hey Team, Is there anyway to integrate this the opposite way? We'd like to push form fields to google sheets using a webhook or target maybe? Cheers!
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+1 we'd love this feature too. Case: export data filled out into form directly to internal note or side convo (using liquid) so we can initiate requests quicker.
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+1 for this idea! We currently coordinate with our B.A.'s an internal article that only employee's see, then convert that to an external article that customers will see. It would be nice to have bo...
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Hi there, We've run into this issue as well. +1
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Hey Team, @... Is there anyways we could report on just the level 3? Or would you recommend just hiding those lower levels in the chart configuration? And could I potentially layer this with: https...
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Thanks @...! I've tried using this setup in the past, but after spot checking a few tickets, it would still include some that had the tag. Did you do any custom metrics on this query?
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Thanks @...!Essentially we want to just show the level 3, as its the "meat and potatoes" of our reporting. Im curious if you'd know, could we modify the initial metric to just show solved tickets ...