Borgny Hageberg

1. Community
2. Feedback - Ticketing System (Support)
3. 2-Factor authentication for Enduser

Hi, this is a critical matter for us also! We really do not like that out end users accounts with sensitive information could be leaked to attackers. Today the best user-tools and systems offer sim...

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• Borgny Hageberg
• Created May 06, 2022 12:24
• 3 votes

1. Community
2. Feedback - Ticketing System (Support)
3. Ability to reference Followers within Triggers, Automations, Views, Macros, etc.

We really need this! A view of the tickets I follow (with customiced rows) (usecase: I work my tickets sortet by next sla) A trigger where both owner and the tickets followers are alerted with an ...

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• Borgny Hageberg
• Created January 25, 2021 09:49
• 2 votes

1. Community
2. Feedback - Ticketing System (Support)
3. Use Followers as VIEW parameter conditions

We are an organisation of 160 employees where approx 100 agents are using Zendesk. Only 17 are in the support-senter, 50 are consultans and the rest sellers and teck. We are also having tickets wit...

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• Borgny Hageberg
• Created April 28, 2021 10:14
• 1 vote

1. Community
2. Feedback - Ticketing System (Support)
3. As a Zendesk Admin, I want the Collaboration add-on to support markdown and placeholders so that existing agent signatures can be used in Side Conversations

Love to have this!

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• Borgny Hageberg
• Created February 11, 2022 13:57
• 0 votes

1. Community
2. Feedback - Ticketing System (Support)
3. Use Followers as VIEW parameter conditions

 I would also like to add my voice to this need. The view inside the profile is not possible to "play" (push the next button), and we really need to se the organization, the priority etc (configrue...

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• Borgny Hageberg
• Created January 22, 2021 14:24
• 0 votes