Comtravo GmbH

Hi Jacob,

that helped me a lot.
i will have the trigger set a day "out of hours". These tickets labeled this way will be shown to the night shift in a special view.
Do you think there is a way to hide these tickets again when the night shift are finished (within the opening hours) ?

Hi Jacob ,
thank you very much for the answer.
The idea with the business hours also came to me.
But the situation is as follows: there are different locations with different opening hours. Outside the opening hours of the respective locations, the 24/7 team should take over the tickets of the locations.

Hi Heather and Andrew,

thank you very much for the answers.
I'm still relatively new but I actually don't see the possibility to execute a time based action with Heather.
I would like to make tickets that arrive during the night shift visible to the corresponding employees working at night in a specific folder.

Hello,
I am looking for a way to execute a trigger or automation in a specific time period.
E.g. in the time from 18:00-06:00 tickets should be displayed in a certain view.
Does anyone have a tip how to implement this ?