Tuomas Savonius
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Total activity28
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Last activity
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Activity overview
Latest activity by Tuomas Savonius-
Tuomas Savonius commented,
This is great, but I wish the Macro admin management would be easier. I have a lot of personnel with great personal macros that I would like to make available for specific groups, this is currently...
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Tuomas Savonius commented,
Thank you. Yeah, the middleware doesn't fix a lot, yes, the zendesk token would be safe but the connection to the middleware should optimally be secured too, and there we get the next set of issues...
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Tuomas Savonius commented,
Any comments on this issue?
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Tuomas Savonius commented,
I bet this is the same issue I has faced. ZAF client will not work with Content-Type application/binary You will need to use for example javascript fetch to call the Zendesk api:https://developer.m...
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Tuomas Savonius created a post,
Uploading attachments securely to a ticket
I am struggling to find a way how I could upload attachments to a ticket securely with my app.I can't upload an attachment with ZAFClient.Request() because it does not support the header Content-Ty...
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Tuomas Savonius commented,
Why isn't this supported in the ZAF Client? Yes, you can use the fetch api but then you need the authorization header in plaintext code... Stupid security risk.
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Tuomas Savonius commented,
Well, this is a damn shame. No wonder I didn't get this to work. Utterly disappointing.
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Tuomas Savonius commented,
My app is not running in the ticket editor tab, it is in the new ticket sidebar.There is no documentation in: https://developer.zendesk.com/api-reference/apps/apps-support-api/ticket_sidebar/#comme...
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Tuomas Savonius commented,
I have this exact same problem currently, noticed this when switching to new agent workspace layout. However, I can't see the text even in the dev tool.
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Tuomas Savonius created a post,
New agent workspace, combining tickets not refreshing ticket view
In the new agent workspace, when combing tickets = The closed AND the open ticket is not getting visually updated before you refresh zendesk from the browser, this is super annoying. Both ticket vi...