Tuomas Savonius
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Total activity17
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Last activity
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Activity overview
Latest activity by Tuomas Savonius-
Tuomas Savonius commented,
My app is not running in the ticket editor tab, it is in the new ticket sidebar.There is no documentation in: https://developer.zendesk.com/api-reference/apps/apps-support-api/ticket_sidebar/#comme...
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Tuomas Savonius commented,
I have this exact same problem currently, noticed this when switching to new agent workspace layout. However, I can't see the text even in the dev tool.
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Tuomas Savonius commented,
Will this remove the search query limit of 1000 items if the search api will get this too?
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Tuomas Savonius created a post,
New agent workspace, combining tickets not refreshing ticket view
In the new agent workspace, when combing tickets = The closed AND the open ticket is not getting visually updated before you refresh zendesk from the browser, this is super annoying. Both ticket vi...
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Tuomas Savonius created a post,
New agent workspace, select reply box when changing between internal/external
CompletedAgents need to click on the reply box to activate it after changing between internal/external note. Before you could start writing immediately after clicking on the change. It would be better to au...
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Tuomas Savonius created a post,
New agent workspace, Long emails / signatures
CompletedThe new interface is troublesome if the customer has typed a long email, or has a long signature. The workspace shows the end of the last message, it should show the start of it. Now we have to scr...
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Tuomas Savonius created a post,
New agent workspace, assigning ticket to group
Before you could type the group and press enter to select it, now you have to select the group manually. Increases workload (we almost always assign tickets to a group)
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Tuomas Savonius created a post,
New agent workspace, save reply re-sizing
It is great that we can rezise the reply box, but it should save it. Now you need to rezise it for every opened ticket!
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Tuomas Savonius commented,
Hi Sean, this is human to human communication. The partner uses 1 email address for all external communication, and there have been many instances where the limit has been hit.How much does the all...