Kenneth Nuckols

1. Guide
2. ...
3. Working with articles in the knowledge base
4. Help center article editor toolbar reference

Is there a way to do "split-window" html editing in Guide? Because everything that renders in Zendesk is governed by templates and style sheets, it would be really handy to split the article editin...

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• Kenneth Nuckols
• Created January 18, 2022 14:43
• 9 votes

1. Community
2. Feedback - Help Center (Guide)
3. The structure of user segments enforces too much restriction on knowledge base content, forcing our customers to create an overwhelming and unscalable number of segments

Leah, No. The solution you propose would not address the problem for me (I won't speak for the others). The designation of users as "staff" or "end user" doesn't distinguish between functional area...

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• Kenneth Nuckols
• Created August 19, 2020 20:32
• 5 votes

1. Community
2. Feedback - Help Center (Guide)
3. The structure of user segments enforces too much restriction on knowledge base content, forcing our customers to create an overwhelming and unscalable number of segments

I will echo the request Mercedes made and the situation Angeline described. We are adding more and more internal users to our Guide solution as more departments want to store their process informat...

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• Kenneth Nuckols
• Created November 07, 2019 14:31
• 2 votes