Gavin・ギャビン
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Votes on activity by Gavin・ギャビン-
Given there are only two values to filter by, could we get those exposed directly on the page itself, rather than having to click into a sidebar? And if the plan is to add more filter values, give ...
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Andrew Chu Yes, you can put it in Triggers (I haven't tested Automations) but in our experience it's got a pretty high miss rate for accurately detecting language.
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Janel Cwikla We have found that the filter "learns" as long as we ongoingly have someone review the suspended tickets queue. So a couple weeks of un-suspending tickets that should not have been su...
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We don't have any custom apps creating tickets, and yet we see "via system" on many tickets. What could be causing this? I've submitted a support ticket, but surely we're not the only ones experi...
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That's our experience as well, Christy. Unfortunately this is considered normal by ZD. We use the Organizations feature to organize customer accounts by language/region, and then we route by Organ...
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Andrew Chu Simply select "Language" from the trigger conditions. Qin Brian No, ZD does not offer this level of control.
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Is there a way to automate bulk-deletion? We had an instagram integration import the entire history of the account (~15k tickets) and we did not want that to happen. It will be clunky to work aro...
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I'm building an automation that requires Ticket: Assignee Is (—). Per the above documentation, this should work. However even copy/pasting "(—)" into the dropdown returns "Sorry, no results found....
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@... Yep, that worked. The option I had to click on said, "99 other results. Try refining your search." Simply clicking that populated the field with - This is such a bizarre UI decision, I'm su...