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Jack Yumulu

Joined Apr 15, 2021

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Last activity Nov 21, 2024

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ACTIVITY OVERVIEW

Latest activity by Jack Yumulu

Jack Yumulu commented,

CommentData exports or data uploads

Hi, I requested CSV file but haven't received the download link in my email yet and it's been 1 hour and 23 minutes.. is there another incident at the moment?


 

View comment · Posted Nov 21, 2024 · Jack Yumulu

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Jack Yumulu commented,

Community comment Discussion - Tips and best practices from the community

Hi @...,

This is exactly what I need :) and hoping you can help with an issue at the sign-in window.

I am an Admin in Zendesk.

When I try to login it complains about the password.

I'm presuming it's because our passwords are managed on a third-party system which we used to sign in i.e. Google.  

 

View comment · Posted Aug 26, 2021 · Jack Yumulu

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Jack Yumulu commented,

CommentMultiple language support

Hello,

Regarding the below time zone setting..  so our account is set to US.  We have agents in Australia and UK.  The first 2 points below state that the timestamps are relative per agent's time zone. Where do I configure agent time zone?  OR don't I get that option since we are on Team Subscription? (per the 3rd point below; which is a little confusing whether that means users can set own time zones under those subscriptions or if it also means that regardless of the subscription we'll all be able to see timestamps relative to our own time zone?)

View comment · Posted Jul 27, 2021 · Jack Yumulu

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Jack Yumulu commented,

CommentAccounts and billing

Hi Cheeny, thanks, however since I was in a panic 5 days ago when I posted my query, I did end up contacting your Finance team and thankfully got it sorted. They did mention it's a once off fee reversal.  I just can't believe the system auto updates a feature that we did not select  (meaning $$) and then doesn't allow you to decrease/remove licence from the same settings area. 

Also that page for Disabling Help Center community ^ states that the plan is for Professional onwards.. however we have the basic Team plan so Gather shouldn't even be an option for us?

View comment · Posted Jul 20, 2021 · Jack Yumulu

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Jack Yumulu commented,

CommentAccounts and billing

Hello,

OMG I increased the Support Plan to 24 Agents a few minutes ago and didn't notice that it automatically increases the Gather Plan as well.  Why would the system do that!  We don't want gather and now we'll be charged for something we don't want.  

More so, where is the option to remove Gather?  Please fix ASAP so we do not get charged.

See below;

 

View comment · Posted Jul 15, 2021 · Jack Yumulu

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