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Admin Zendesk

Joined Apr 15, 2021

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Last activity Mar 18, 2022

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ACTIVITY OVERVIEW

Latest activity by Admin Zendesk

Admin Zendesk commented,

Community comment Feedback - Admin Center

Hello, I think an admin or end user can be alerted. On my side, we have technical admin that take in charge complex triggers, html format, routing, Webhooks, integration... and production admin that take care of views, workflow.

I think technical admins need to be alerted, and maybe a end user as webhhoks is used on our side to send information from Zendesk to other tools. This other tools admin can be put in Zendesk as end user to be alerted.

I think a message can be sent for each failure with the error code detected.

 

View comment · Posted Mar 18, 2022 · Admin Zendesk

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Admin Zendesk created a post,

Post Feedback - Admin Center

Hello,

 

Do you think it's possible to :

- Be alerted per mail (for Admin) when a Webhook fail?

- Have a button that permit to launch again Webhooks when issue is solved?

Thanks 

Posted Mar 16, 2022 · Admin Zendesk

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Admin Zendesk commented,

CommentPortail client

Bonjour, 

 

Merci pour ce tips.

Comment puis je faire si je souhaite qu'en plus, le Contact us change en fonction de la langue de l'utilisateur?

 

Merci, 

View comment · Posted Mar 22, 2021 · Admin Zendesk

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Admin Zendesk commented,

CommentRègles de gestion

Bonjour, 

 

Comment puis je faire pour choisir l'adresse depuis laquelle Zendesk enverra le mail?

 

Merci, 

View comment · Posted Feb 16, 2021 · Admin Zendesk

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Admin Zendesk commented,

CommentQuestions générales sur les e-mails et les modèles d’e-mail

Bonjour, 

 

J'utilise les extensions pour transférer les mails.

Mon problème est que j'ai 2 adresses de réponses possibles et que seul celle par défaut est exploitée.

Comment modifier l'adresse d'expéditeur pour ne pas utiliser celle par défaut?

 

Merci, 

View comment · Posted Feb 16, 2021 · Admin Zendesk

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Admin Zendesk commented,

Community comment Feedback - Ticketing system (Support)

 

 

 

+1

 

View comment · Posted Nov 20, 2020 · Admin Zendesk

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