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Nicole Ferlo
Joined Apr 15, 2021
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Last activity Oct 26, 2021
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Latest activity by Nicole Ferlo
Nicole Ferlo created a post,
Post Feedback - Ticketing system (Support)
On the external, end-user facing forms via the help center portal, I think it would be helpful to make a multi-select or drop-down custom field be searchable by allowing "type ahead" functionality. This way end-users don't have to scroll through a long list of options potentially. Agents can currently do this in the Support UI on both drop down fields and multi-select fields.
Posted Sep 21, 2020 · Nicole Ferlo
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