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Tommy Berg's Avatar

Tommy Berg

Joined Apr 15, 2021

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Last activity Oct 25, 2021

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ACTIVITY OVERVIEW

Latest activity by Tommy Berg

Tommy Berg commented,

CommentTicket basics

Hi @...
I can't seem to find where to initiate redaction. I have tried using a regular agent user-role, admin-role, and two different browsers (Professional Zendesk subscription).
Where/how can I activate the reaction-option?

Screenshot below is from Google Chrome, but same applies to Microsoft Edge:

View comment · Posted Apr 06, 2021 · Tommy Berg

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Tommy Berg commented,

Community comment Feedback - Ticketing system (Support)

Any updates on this, @...s?

View comment · Posted Jul 27, 2020 · Tommy Berg

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Tommy Berg commented,

Community comment Feedback - Ticketing system (Support)

Bump!
This should definitely be default functionality! Lacking basic text formatting features, supported by any rich-text supported e-mail client (which is literally every client available), after being pointed out three years ago, is kinda sad.

Why is there no update from the Community Manager that initially started responding to this thread? I am unable to tag "Nicole - Community Manager" in this reply. Can @...s help getting her attention?

One practical example:
We have customers sending big chunks of text, using color to highlight. We have to "View original e-mail" to be able to see what they actually highlight.

And the opposite way aswell - We want to be able to point out certain elements in our text by using colors, which we are unable to do without using other editors and/or inserting pictures.

Please consider development to fix this issue.

View comment · Posted May 29, 2020 · Tommy Berg

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