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Tommy Berg
Joined Apr 15, 2021
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Last activity Oct 25, 2021
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Latest activity by Tommy Berg
Tommy Berg commented,
Hi @...
I can't seem to find where to initiate redaction. I have tried using a regular agent user-role, admin-role, and two different browsers (Professional Zendesk subscription).
Where/how can I activate the reaction-option?
Screenshot below is from Google Chrome, but same applies to Microsoft Edge:
View comment · Posted Apr 06, 2021 · Tommy Berg
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Tommy Berg commented,
Any updates on this, @...s?
View comment · Posted Jul 27, 2020 · Tommy Berg
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Tommy Berg commented,
Bump!
This should definitely be default functionality! Lacking basic text formatting features, supported by any rich-text supported e-mail client (which is literally every client available), after being pointed out three years ago, is kinda sad.
Why is there no update from the Community Manager that initially started responding to this thread? I am unable to tag "Nicole - Community Manager" in this reply. Can @...s help getting her attention?
One practical example:
We have customers sending big chunks of text, using color to highlight. We have to "View original e-mail" to be able to see what they actually highlight.
And the opposite way aswell - We want to be able to point out certain elements in our text by using colors, which we are unable to do without using other editors and/or inserting pictures.
Please consider development to fix this issue.
View comment · Posted May 29, 2020 · Tommy Berg
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