Oliver Tietze (idealo)
-
Total activity134
-
Last activity
-
Member since
-
Following0 users
-
Followed by1 user
-
Votes54
-
Subscriptions42
Activity overview
Latest activity by Oliver Tietze (idealo)-
Oliver Tietze (idealo) commented,
Sorry, Andrea, I don't doubt that the Zendesk gang is incredible, but leaving a customer request 12 years without action (even though MANY use cases were given), then finally starting a "research p...
-
Oliver Tietze (idealo) created a post,
Inconsistent 'contact' references in events and audit log
Dear Zendesk, tl;dr - Please persist the contect relevant data (name, mail address, number) with event logs. We (painfully) realized that whenever a user profile is referred to in a log (event view...
-
Oliver Tietze (idealo) commented,
Thanks for this sophisticated solution! One question, I had in mind that a specific automation can only fire once per specific ticket. Obviousle I'm remembering this wrong, because your solution w...
-
Oliver Tietze (idealo) created a post,
API: Add helpful information to job_statuses output to improve monitoring
Using https://xxx.zendesk.com/api/v2/job_statuses.json I realised that there is a "Completed at" message, but no "Submitted at" message or "runtime" information that shows the duration of the proce...
-
Oliver Tietze (idealo) created a post,
How performant is the "jobs" queue?
Hey Zendesk, I started using the job_statuses endpoint of the Zendesk Support API because I had to mass delete old tickets. The Deletion (with a little shell script) works well, but I am missing in...
-
Oliver Tietze (idealo) commented,
@... thank you very much for that snippet. And Zendesk, what do you think of setting up a "diff" view for the tags in the event view? There is NO NEED of "putting all tags, strikethrough, putting a...
-
Oliver Tietze (idealo) commented,
Oscar, this has always been possible, but just for the e-mail content. We're talking about the e-mail template, which does the fancy header, footer, CSS part to make mails shine. But it does not al...
-
Oliver Tietze (idealo) commented,
That's what I think with almost every suggestion (picked up by Zendesk Product Dev) :( @... what's the status? It's 2020 ;) Kind regards,Oliver
-
Oliver Tietze (idealo) commented,
Thanks @... for your insights on how to indivualize e-mail templates using Brands. However, this is not the solution requested many times ... ★★★ AND I STRONGLY +1 ★★★ ... as translating your mail ...
-
Oliver Tietze (idealo) commented,
Is +1 after 6 years still useful? Did the use case collection (4 years ago) ever happen? With what results??Our "use case" is: we want statuses to work as they were sold to us.Zendesk Doc: "Open in...