
Oliver Tietze
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Total activity186
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Last activity
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Member since
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Following0 users
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Followed by1 user
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Votes73
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Activity overview
Latest activity by Oliver Tietze-
Oliver Tietze commented,
@... is there ANY update about this, "being on the roadmap" in 2021, "starting discovery" early 2022?I was sure I read an announcement in one of the various product change logs, but I cannot find i...
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Oliver Tietze commented,
Doesn't exist anymore after migration to 'Admin center' But you could go to status.zendesk.com and enter your Zendesk subdomain. The pod will be shown there.
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Oliver Tietze commented,
It makes no sense to prevent selecting "closed" tickets only because you can't edit them. It would make sense to disable the "edit" button instead. I frequently need to delete multiple closed ticke...
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Oliver Tietze commented,
That all is very good thoughts jvon. And yes, the dependency between tags and most custom fields makes sure that an unwanted "Set tags" will not only destroy tags, but rather the whole ticket. With...
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Oliver Tietze commented,
Also theres is MANY suggestions to clearly separate "Delete ALL Tags" from the mysterious "Set Tags" option, i. e. this one https://support.zendesk.com/hc/en-us/community/posts/4409775035802-Replac...
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Oliver Tietze commented,
I second the suggestion to CLEARLY distinct between "set tags" and "add tags". It's the same in other languages (German: "Stichwort hinzufügen" vs. "Stichwort festlegen"). Alternatively, a double s...
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Oliver Tietze commented,
Elon (Yurii Martyniak) could you please go into detail: how can this help to include HTML in Dynamic content? Would it have to be part of the Liqiud block, i. e. {{'<a href="xxx">Link</a>'}}? (I tr...
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Oliver Tietze commented,
And now:WHY? You could prevent the set-up of views as a whole and also eliminate those annoying "tickets". Life in Zendesk Support would become much easier. I think you forgot the purpose of the ...
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Oliver Tietze commented,
Q1 is over and so is Q2 soon. Has the EAP started already?
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Oliver Tietze commented,
Sean Chuang f o u r years to let us know "we may or may not put this to the backlog"?To process it when, 2037? This is really frustrating. Sorry for my anger. RegardsOliver