Oliver Tietze

1. Community
2. Feedback - Ticketing System (Support)
3. SMTP Email delivery method

@... is there ANY update about this, "being on the roadmap" in 2021, "starting discovery" early 2022?I was sure I read an announcement in one of the various product change logs, but I cannot find i...

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• Oliver Tietze
• Created October 28, 2022 08:21
• 0 votes

1. Account
2. ...
3. Accounts and billing
4. What is a Pod?

Doesn't exist anymore after migration to 'Admin center' But you could go to status.zendesk.com and enter your Zendesk subdomain. The pod will be shown there.

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• Oliver Tietze
• Created October 10, 2022 12:58
• 0 votes

1. Agent guide
2. Ticket management
3. Managing tickets in bulk

It makes no sense to prevent selecting "closed" tickets only because you can't edit them. It would make sense to disable the "edit" button instead. I frequently need to delete multiple closed ticke...

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• Oliver Tietze
• Created September 15, 2022 08:40
• 0 votes

1. Community
2. Feedback - Ticketing System (Support)
3. Replace Set Tags with Remove All Tags

That all is very good thoughts jvon. And yes, the dependency between tags and most custom fields makes sure that an unwanted "Set tags" will not only destroy tags, but rather the whole ticket. With...

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• Oliver Tietze
• Created August 19, 2022 10:30
• 0 votes

1. Objects and rules
2. ...
3. Triggers and automations
4. What is the difference between Add tags and Set tags in business rules?

Also theres is MANY suggestions to clearly separate "Delete ALL Tags" from the mysterious "Set Tags" option, i. e. this one https://support.zendesk.com/hc/en-us/community/posts/4409775035802-Replac...

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• Oliver Tietze
• Created August 17, 2022 07:47
• 1 vote

1. Community
2. Feedback - Ticketing System (Support)
3. Replace Set Tags with Remove All Tags

I second the suggestion to CLEARLY distinct between "set tags" and "add tags". It's the same in other languages (German: "Stichwort hinzufügen" vs. "Stichwort festlegen"). Alternatively, a double s...

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• Oliver Tietze
• Created August 17, 2022 07:45
• 0 votes

1. Email
2. General questions about email and email template
3. HTML and Markdown used in dynamic content does not render in trigger emails or agent signatures

Elon (Yurii Martyniak) could you please go into detail: how can this help to include HTML in Dynamic content? Would it have to be part of the Liqiud block, i. e. {{'<a href="xxx">Link</a>'}}? (I tr...

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• Oliver Tietze
• Created June 22, 2022 12:23
• 0 votes

1. Zendesk updates
2. Announcements
3. Clarification about announced changes to views sorting capabilities and pagination

And now:WHY?   You could prevent the set-up of views as a whole and also eliminate those annoying "tickets". Life in Zendesk Support would become much easier. I think you forgot the purpose of the ...

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• Oliver Tietze
• Created June 14, 2022 09:45
• 5 votes

1. Community
2. Feedback - Ticketing System (Support)
3. Customize Status Field Values

Q1 is over and so is Q2 soon. Has the EAP started already?

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• Oliver Tietze
• Created June 08, 2022 11:57
• 1 vote

1. Community
2. Feedback - Voice (Talk)
3. IVR Welcome Message repeat option

Sean Chuang  f o u r  years to let us know "we may or may not put this to the backlog"?To process it when, 2037? This is really frustrating. Sorry for my anger. RegardsOliver

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• Oliver Tietze
• Created May 25, 2022 10:07
• 2 votes