Oliver Tietze
-
Total activity175
-
Last activity
-
Member since
-
Following0 users
-
Followed by1 user
-
Votes69
-
Subscriptions55
Activity overview
Latest activity by Oliver Tietze-
Oliver Tietze commented,
Yurii Martyniak could you please go into detail: how can this help to include HTML in Dynamic content? Would it have to be part of the Liqiud block, i. e. {{'<a href="xxx">Link</a>'}}? (I tried, it...
-
Oliver Tietze commented,
+1 to anything above. Also we got instant feedback from our agents who, in some scenarios, have to rely on "Subject sorting" to get 6,000+ Tickets per week handled properly. Fun fact: for the "Susp...
-
Oliver Tietze commented,
And now:WHY? You could prevent the set-up of views as a whole and also eliminate those annoying "tickets". Life in Zendesk Support would become much easier. I think you forgot the purpose of the ...
-
Oliver Tietze commented,
Q1 is over and so is Q2 soon. Has the EAP started already?
-
Oliver Tietze commented,
Sean Chuang f o u r years to let us know "we may or may not put this to the backlog"?To process it when, 2037? This is really frustrating. Sorry for my anger. RegardsOliver
-
Oliver Tietze commented,
Is there any plan to have color in macros? We need it. The workaround is useless as it forfeits the concept of a macro. Best regardsOliver
-
Oliver Tietze commented,
Hi all, can we use the App to hide the "TicketSkills" field? There seem to be no documentation of how this field is (internally) named and we don't manage to hide it at all. We don't want Skills to...
-
Oliver Tietze commented,
Also I second the comment of Andrea Rodriguez (CD Baby) The new "Admin Center" view of the audit log it very limited in functionality, as the only filter is "person" and "action" but not "type" and...
-
Oliver Tietze commented,
Are Changes of Service Level Agreements (SLA) *not* in the Audit Log?Why so?We need to track down a suspicious change but .... RegardsOliver
-
Oliver Tietze commented,
Only two! Just wait two more to read it's gonna hit the roadmap! :P Enjoy your weekend. We found a workaround by "pre-assigning" tickets to Teams (that are not Zendesk Groups but a separate Custom ...