Olli
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Total activity225
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Last activity
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Member since
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Activity overview
Latest activity by Olli-
Olli commented,
For curiousity, could you (Zendesk) outline to which extent this would be "based on AI suggestions"?Is it only "show all tickets from this requester within a 4 week windw"? Or AI?Thanks!Oliver
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Olli commented,
Yes. We tried in Dynamic content and in the agent form. Outcome as mentioned above. Also, very honestly, it doesn't make sense to have _ _ as italics and also ** ** as italics. Google search for g...
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Olli commented,
Trying to underscore text with markdown. It doesn't work. _underscore_ turns into italics \_underscore\_ does nothing How do we underscore text? We need to do it via dynamic content. We test it by ...
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Olli commented,
It seems to be working now. Did I missed an announcement?Well after all it works.
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Olli commented,
Why doesn’t the topic of high interest gets flagged for product managers right here..? I totally second the mentioned arguments. In addition, easy-going apps to mass delete tickets were removed fr...
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Olli commented,
<irony>It could use "bananas" for checked and "grapes" for unchecked, would make the same sense.</irony>Any comment on this from 'official' side?btw I ended up here because I wanted to find out wha...
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Olli commented,
Is there news on supporting Dynamic Content in the HTML template? All i18n and other optimization is simply impossible, the workaround is to move all "dynamic" parts of the template into triggers,...
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Olli commented,
You can't see the user, you can't find the ticket to see the user (it's just the "internal" Ticket ID listed). This is a feature misconception. Also, all successfully recovered Ticket IDs are also ...
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Olli commented,
Please implement it, there is NO reason to exclude it, especially as the new interface now dynamically shows the available optione (Edit, Delete...) to select from, and for Closed Tickets this coul...
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Olli commented,
Hey all, I'm not sure if I miss something here. We're working with conditional fields for agents successfully. Now we plan to activate the "Request new ticket" end-user form, and we want a few fiel...