Oliver Tietze
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Total activity204
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Last activity
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Activity overview
Latest activity by Oliver Tietze-
Oliver Tietze commented,
It seems that this was NOW rolled out without further notice, breaking the learned workflows of our Agent team (another time...)The question above For the EAP, if we sign up is this an on/off swit...
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Oliver Tietze commented,
Please implement it, there is NO reason to exclude it, especially as the new interface now dynamically shows the available optione (Edit, Delete...) to select from, and for Closed Tickets this coul...
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Oliver Tietze commented,
Hey all, I'm not sure if I miss something here. We're working with conditional fields for agents successfully. Now we plan to activate the "Request new ticket" end-user form, and we want a few fiel...
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Oliver Tietze commented,
Taking away needed and useful functionalty for "performance" reasons means you are riding the wrong horse. Fix your performance issues instead... It was bad enough to see "Subject" sorting go for ...
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Oliver Tietze commented,
"Zendesk recommends uninstalling this app if you’re using native ticket redaction in the Agent Workspace." We would follow the recommendation BUT there is a BUG in the 'native' redaction: Internal ...
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Oliver Tietze created a post,
Support/Agent workspace: Allow redaction in internal comments generated by merge
Feature Request Summary: Zendesk Support Agent Workspace should allow content redaction from any internal comments. Currently, only 'merge'-generated internal comments are excluded, the 3-dot men...
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Oliver Tietze commented,
Dave Dyson it seems that page had gone missing or I have no access. We need a CAPTCHA, we can't switch it on, but also we don't see it on the 'new request' form, neither ANY helpful information in ...
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Oliver Tietze commented,
@... is there ANY update about this, "being on the roadmap" in 2021, "starting discovery" early 2022?I was sure I read an announcement in one of the various product change logs, but I cannot find i...
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Oliver Tietze commented,
Doesn't exist anymore after migration to 'Admin center' But you could go to status.zendesk.com and enter your Zendesk subdomain. The pod will be shown there.
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Oliver Tietze commented,
It makes no sense to prevent selecting "closed" tickets only because you can't edit them. It would make sense to disable the "edit" button instead. I frequently need to delete multiple closed ticke...