Oliver Tietze
-
Total activity192
-
Last activity
-
Member since
-
Following0 users
-
Followed by1 user
-
Votes73
-
Subscriptions62
Comments
Recent activity by Oliver Tietze-
"Zendesk recommends uninstalling this app if you’re using native ticket redaction in the Agent Workspace." We would follow the recommendation BUT there is a BUG in the 'native' redaction: Internal ...
-
Dave Dyson it seems that page had gone missing or I have no access. We need a CAPTCHA, we can't switch it on, but also we don't see it on the 'new request' form, neither ANY helpful information in ...
-
@... is there ANY update about this, "being on the roadmap" in 2021, "starting discovery" early 2022?I was sure I read an announcement in one of the various product change logs, but I cannot find i...
-
Doesn't exist anymore after migration to 'Admin center' But you could go to status.zendesk.com and enter your Zendesk subdomain. The pod will be shown there.
-
It makes no sense to prevent selecting "closed" tickets only because you can't edit them. It would make sense to disable the "edit" button instead. I frequently need to delete multiple closed ticke...
-
That all is very good thoughts jvon. And yes, the dependency between tags and most custom fields makes sure that an unwanted "Set tags" will not only destroy tags, but rather the whole ticket. With...
-
Also theres is MANY suggestions to clearly separate "Delete ALL Tags" from the mysterious "Set Tags" option, i. e. this one https://support.zendesk.com/hc/en-us/community/posts/4409775035802-Replac...
-
I second the suggestion to CLEARLY distinct between "set tags" and "add tags". It's the same in other languages (German: "Stichwort hinzufügen" vs. "Stichwort festlegen"). Alternatively, a double s...
-
Elon (Yurii Martyniak) could you please go into detail: how can this help to include HTML in Dynamic content? Would it have to be part of the Liqiud block, i. e. {{'<a href="xxx">Link</a>'}}? (I tr...
-
And now:WHY? You could prevent the set-up of views as a whole and also eliminate those annoying "tickets". Life in Zendesk Support would become much easier. I think you forgot the purpose of the ...