Oliver Tietze

1. Community
2. Feedback - Ticketing System (Support)

Feature Request Summary:  Zendesk Support Agent Workspace should allow content redaction from any internal comments. Currently, only 'merge'-generated internal comments are excluded, the 3-dot men...

• Oliver Tietze
• Created March 07, 2023 11:14
• 9 followers
• 4 comments
• 8 votes

1. Community
2. Feedback - Ticketing System (Support)

Dear Zendesk, tl;dr - Please persist the contect relevant data (name, mail address, number) with event logs. We (painfully) realized that whenever a user profile is referred to in a log (event view...

• Oliver Tietze
• Created May 27, 2021 14:22
• 3 followers
• 0 comments
• 2 votes

1. Community
2. Feedback - Ticketing System (Support)

Using https://xxx.zendesk.com/api/v2/job_statuses.json I realised that there is a "Completed at" message, but no "Submitted at" message or "runtime" information that shows the duration of the proce...

• Oliver Tietze
• Created April 15, 2021 09:38
• 1 follower
• 0 comments
• 0 votes

1. Community
2. Zendesk Suite Q&A

Hey Zendesk, I started using the job_statuses endpoint of the Zendesk Support API because I had to mass delete old tickets. The Deletion (with a little shell script) works well, but I am missing in...

• Oliver Tietze
• Created April 14, 2021 19:49
• 2 followers
• 1 comment
• 0 votes