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Matt Beesley
Joined Apr 15, 2021
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Last activity Sep 24, 2024
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Latest activity by Matt Beesley
Matt Beesley commented,
Is it possible to create macros that have both an internal note and a public comment at the same time?
View comment · Posted Sep 10, 2024 · Matt Beesley
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Matt Beesley commented,
Hi there,
I have an Enterprise account and hoping to transition from the default workspace to the contextual agent workspace, can I try it out in the sandbox before going ahead?
View comment · Posted Jun 12, 2023 · Matt Beesley
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Matt Beesley created a post,
Not all departments in my company work within Zendesk and we need to send template emails with instructions and would like to set the requester to a specific email address.
Posted Mar 21, 2023 · Matt Beesley
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Matt Beesley commented,
I would like a placeholder that would work in the same way {{ticket.created_at_with_time}} but have {{side conversation.created_at_with_time}} but found that this is not possible
View comment · Posted Mar 21, 2023 · Matt Beesley
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Matt Beesley created a post,
Posted Mar 21, 2023 · Matt Beesley
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Matt Beesley commented,
Is there a way to set up a drop down field that has options for the end user but other options for agents only?
View comment · Posted Nov 06, 2022 · Matt Beesley
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