Rudolph Beaton
Zendesk Manager at GoFundMe
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Total activity342
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Last activity
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Activity overview
Latest activity by Rudolph Beaton-
Rudolph Beaton commented,
+1 to this question
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Rudolph Beaton commented,
I don't think this question is answered... I would also like to know if it's possible to tell which users have accessed or downloaded a file.
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Rudolph Beaton commented,
Brett Bowser - Could you create a ticket for our team, as well? We're experiencing this issue. Also, is there any general update or ETA? It looks like this issue has been ongoing for 7+ months.Than...
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Rudolph Beaton commented,
Sabra - If the pin feature is not going to be re-added, can y'all update the article and remove the section on that feature?Ideally, it would be re-added to the app!
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Rudolph Beaton commented,
Any word on when this will roll out? Our team would love this! Thanks!
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Rudolph Beaton commented,
Toby Sterrett - Great to hear! Thank you!
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Rudolph Beaton commented,
Toby Sterrett - Any update here? We're currently forced to delete to entire tickets if PII ends up in a side convo.
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Rudolph Beaton commented,
Adding my voice to the chorus of folks requesting the ability to natively disable signatures in SMS
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Rudolph Beaton commented,
Toby Sterrett - Any update on this issue being tackled? This is preventing us from utilizing Side Conversations in many cases, because our dynamic content signatures don't render properly, which is...
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Rudolph Beaton commented,
This would be critical for us! We currently don't use child tickets because our agents can't easily use macros once that conversations starts.