Rudolph Beaton
Lead Zendesk Administrator at GoFundMe
-
Total activity393
-
Last activity
-
Member since
-
Following0 users
-
Followed by0 users
-
Votes189
-
Subscriptions120
Activity overview
Latest activity by Rudolph Beaton-
Rudolph Beaton commented,
Sylvia Moon - It seems clear to me that Zendesk's new leadership are the hellbent on squeezing every possible dime out of their customers. Just like encouraging folks to move over to Messaging and ...
-
Rudolph Beaton commented,
Will there be a recording released? I'd love to check it out!
-
Rudolph Beaton commented,
Hey Zendesk team,Heads up that putting agents in Guided Mode removes their access to the suspended queue. This was a surprise to us and is not documented here. Please add to the article! Thank you!
-
Rudolph Beaton commented,
Shmuel Holzman - Thank you for sharing this recipe! It gets me closer to what achieving what the OP is asking about. Some questions:For trigger 2, shouldn't that be Ticket is Updated rather than Cr...
-
Rudolph Beaton commented,
This should come with an existing Suite subscription of some level. What's the point in selling something called "Suite" if so many add-ons continue to be developed? It makes moving off the old ala...
-
Rudolph Beaton commented,
This should come with an existing Suite subscription of some level. What's the point in selling something called "Suite" if so many add-ons continue to be developed? It makes moving off the old ala...
-
Rudolph Beaton commented,
h_sz_ke - Zendesk hiding more and more features behind a paywall is an upsetting trend I've also noticed. They did the same thing with Messenger and MAU's. We recently switched over from Enterprise...
-
Rudolph Beaton commented,
Shishir Sharma This is change is not good for us. Check this out: https://app.screencast.com/oT08bhsHoCt0PThis change it SO much harder to build triggers because I now have to scroll through years ...
-
Rudolph Beaton commented,
I don't think this question is answered... I would also like to know if it's possible to tell which users have accessed or downloaded a file.
-
Rudolph Beaton commented,
Brett Bowser - Could you create a ticket for our team, as well? We're experiencing this issue. Also, is there any general update or ETA? It looks like this issue has been ongoing for 7+ months.Than...