Rudolph Beaton
Lead Zendesk Administrator at GoFundMe
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Total activity384
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Last activity
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Activity overview
Latest activity by Rudolph Beaton-
Rudolph Beaton commented,
Will there be a recording released? I'd love to check it out!
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Rudolph Beaton commented,
Hey Zendesk team,Heads up that putting agents in Guided Mode removes their access to the suspended queue. This was a surprise to us and is not documented here. Please add to the article! Thank you!
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Rudolph Beaton commented,
Shmuel Holzman - Thank you for sharing this recipe! It gets me closer to what achieving what the OP is asking about. Some questions:For trigger 2, shouldn't that be Ticket is Updated rather than Cr...
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Rudolph Beaton commented,
This should come with an existing Suite subscription of some level. What's the point in selling something called "Suite" if so many add-ons continue to be developed? It makes moving off the old ala...
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Rudolph Beaton commented,
This should come with an existing Suite subscription of some level. What's the point in selling something called "Suite" if so many add-ons continue to be developed? It makes moving off the old ala...
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Rudolph Beaton commented,
h_sz_ke - Zendesk hiding more and more features behind a paywall is an upsetting trend I've also noticed. They did the same thing with Messenger and MAU's. We recently switched over from Enterprise...
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Rudolph Beaton commented,
Shishir Sharma This is change is not good for us. Check this out: https://app.screencast.com/oT08bhsHoCt0PThis change it SO much harder to build triggers because I now have to scroll through years ...
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Rudolph Beaton commented,
+1 to this question
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Rudolph Beaton commented,
I don't think this question is answered... I would also like to know if it's possible to tell which users have accessed or downloaded a file.
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Rudolph Beaton commented,
Brett Bowser - Could you create a ticket for our team, as well? We're experiencing this issue. Also, is there any general update or ETA? It looks like this issue has been ongoing for 7+ months.Than...