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Grant Foster

Joined Apr 15, 2021

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Last activity Aug 20, 2024

Zendesk Luminary

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ACTIVITY OVERVIEW

Latest activity by Grant Foster

Grant Foster commented,

Community comment Feedback - Ticketing system (Support)

Adding our voice to this. For most of our requests it doesn't matter who the customer is and the agent wants to see what the subject of the ticket is as that's more identifiable in memory for what they need to action.

Even if this was an instance wide toggle where we could have it display one or the other would be a good option.

View comment · Posted Sep 08, 2022 · Grant Foster

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Grant Foster commented,

Community comment Q&A - Objects, workspaces, and rules

Do we know if it's also possible to change the name of the "CC" field too?

View comment · Posted Mar 07, 2021 · Grant Foster

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Grant Foster commented,

Community comment Q&A - Objects, workspaces, and rules

Awesome that works perfectly, thanks Simon. Was just the upload-dropzone stuff I was missing.

 

Just for future reference if someone stumbles on this using the code above, you can substitute out the last line for //Change Upload Label with the below to change the subject, description or attachment label/titles

//Change the subject label text
$(".request_subject #request_subject_label").text("Add your desired Subject text for the specific form here")
//Change the description label text
$(".request_description #request_description_label").text("Add your desired Description text for the specific form here")
//Change the attachment label text
  $("#upload-dropzone").prev("label").text("Add your desired Attachment text for the specific form here")

View comment · Posted Sep 09, 2020 · Grant Foster

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Grant Foster commented,

Community comment Q&A - Objects, workspaces, and rules

@... Is it possible to also do this for the "Attachments (optional)" field?

View comment · Posted Sep 09, 2020 · Grant Foster

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Grant Foster commented,

Community comment Q&A - Help center and community

@... I'm not from the Help Desk team but you should be able to edit your JS code from the Theme section (under edit code)

https://support.zendesk.com/hc/en-us/articles/115015722628-Editing-the-code-for-your-live-Help-Center-theme-Guide-Professional-and-Enterprise-

View comment · Posted Aug 05, 2020 · Grant Foster

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Grant Foster commented,

Community comment Q&A - Help center and community

Legend thank you Dan. Works perfectly!

View comment · Posted Jan 08, 2020 · Grant Foster

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Grant Foster commented,

Community comment Q&A - Help center and community

Hey team,

I'm using the original code suggested which works


However just wondering if it is possible to apply different descriptions on different forms? A generic one for the attachment field doesn't make sense across all of our forms.

 

View comment · Posted Jan 07, 2020 · Grant Foster

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Grant Foster commented,

Community comment Feedback - Help Center (Guide)

Were there any updates on how this is going to be configured going forward? I'm on the side of letting us choose the default option. No reason it should be a setting that's forced.

View comment · Posted Feb 25, 2019 · Grant Foster

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